Providers

ContinuUs is Now Community Link, Inc.

On January 1, 2017, Community Care Connections of Wisconsin (CCCW), ContinuUs, and Western Wisconsin Cares (WWC) merged to form a new managed care organization: Community Link, Inc. (CLI). The CLI website is currently under development, so please continue to visit this ContinuUs site until further notice for resources and updates.

We are excited about the opportunities presented by this unified organization to support person-centered and community-focused efforts across the state. While our name may look different, our partnership with you remains the same.

Change to WWC Business System
Effective January 1, 2017

ContinuUs changed from MIDAS to the WWC business system effective January 1, 2017. This change impacts multiple areas, such as authorizations, claims submission, referral requests, and customer support, and includes a different provider portal for accessing your information. Please see the Business System 2017 page for communications and resources related to this change. Also see the December 2016 ContinuUs Provider Bulletin for summaries of changes effective in the new year.

Residential Rate Methodology

The two-phase implementation of our new Residential Rate Methodology began October 1, 2016. New rates for 2017 are now in effect.

Click Here for details and resources.


Customer Service
For assistance with claims, authorizations, coding, WWC Provider Portal, and other questions related to providing services to our Family Care members, please contact Customer Service:
M-F 8:00 a.m.- 4:30 p.m.
1-888-544-9353
customerservice@wwcares.org

WPS / Family Care Contact Center
(Claims Support)
1-800-223-6016


Provider Quick Links

ContinuUs Secure Email Message Center
ContinuUs Office Locations
Family Care Benefit Package
Unintended Events Report Form
Reporting Fraud or Privacy Violations

Provider Pages

Business System 2017
Claims & Billing Information
ContinuUs Provider Bulletin
Provider Directory
Provider Portal
Provider Resources (main page) Provider Services Staff Contacts
Residential Facility Vacancies (AFH, CBRF, RCAC)
Residential Rate Methodology