Claims & Billing Information

ContinuUs is Changing from MIDAS to the WWC Business System Effective January 1, 2017

As part of our plans to merge Community Care Connections of Wisconsin (CCCW), ContinuUs, and Western Wisconsin Cares (WWC) into one organization, ContinuUs is changing from MIDAS to the WWC business system effective January 1, 2017. This change will impact multiple areas, such as authorizations, claims submission, referral requests, and customer support, and includes a different provider portal for accessing your information. Please see the Business System 2017 page for communications and resources related to this change.


ContinuUs providers must submit claims no later than 90 days from the time services are provided, unless a different timeline (provider‐specific) has been approved.

ContinuUs is the payor of last resort. Providers must bill other primary third party payors first. In the event the primary payor denies the claim or makes only a partial payment on the claim, you must make sure that you submit invoices to ContinuUs within 90 days of receiving the denial or partial payment. ContinuUs will then determine the appropriate additional payment, if any.

WPS is the claims processor for ContinuUs, and all claims must be submitted either electronically or by paper to WPS.

WPS Family Care Claims Instructional Webcast New!
 –  click here for a printable version of the webcast presentation
WPS Claims Submission Tips
WPS Excel Claim Form - Submission Instructions
Elements of a Clean Claim
Timely Claim Filing
Electronic Filing and Payment Options
Paper Claim Filing
Common WPS Claim Payment and Rejection Codes
Corrected Claims
Claims Support
Claims Appeals
MIDAS Provider Portal

Home Health / Personal Care Claim Code Reference
Facility-Based Prevoc and Day Services Authorization Guide (units per month)
Psychiatric Services 2012 to 2013 Code Crosswalk
Third-Party Payer Claims and Disclaimer Codes

Please see the Billing for Services section of the ContinuUs Provider Handbook for more information about submitting claims.

Claims Support Contacts

WPS / Family Care Contact Center
General claims support questions, claim and payment status, assistance with electronic filing, and to sign up for direct deposit

1-800-223-6016
8:00 a.m. ‐ 4:30 p.m., Mon-Fri

WPS EDI Marketing
Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)

1-800-782-2680, Option 2

WPS Community Link Provider Page

Community Link Customer Support
CLI Provider Portal questions/assistance, changes to your provider billing information,  code assistance for claims submission, assistance with over/underpayments and corrected claims, claim questions that cannot be resolved with WPS/Family Care Contact Center

1-888-544-9353
customerservice@wwcares.org

Community Link Provider Portal

Our move to the WWC business system included moving from MIDAS to the Community Link Provider Portal. In order to access authorization information for service dates of January 1, 2017, and beyond you must be set up on the CLI portal. Please see the Provider Portal page for more information.