Claims & Billing Information

Business System Change from MIDAS to WWC  System Effective January 1, 2017

As part of our merger with Community Care Connections of Wisconsin (CCCW), ContinuUs, and Western Wisconsin Cares (WWC) into one organization (Community Link, Inc.), ContinuUs changed from MIDAS to the WWC business system effective January 1, 2017. This change impacted multiple areas, such as authorizations, claims submission, referral requests, and customer support, and includes a different provider portal for accessing your information. Please see the Business System 2017 page for communications and resources related to this change.


Community Link, Inc. (CLI) providers must submit claims no later than 90 days from the time services are provided, unless a different timeline (provider‐specific) has been approved.

CLI is the payor of last resort. Providers must bill other primary third party payors first. In the event the primary payor denies the claim or makes only a partial payment on the claim, you must make sure that you submit invoices to CLI within 90 days of receiving the denial or partial payment. CLI will then determine the appropriate additional payment, if any.

WPS is the claims processor for CLI, and all claims must be submitted either electronically or by paper to WPS.

WPS Family Care Claims Instructional Webcast
 –  click here for a printable version of the webcast presentation
Electronic Filing and Payment Options
Paper Claim Filing
Elements of a Clean Claim
Timely Claim Filing
Third-Party Payer Claims and Disclaimer Codes
Vendor Frequency Quick Reference Guide
WPS Claims Submission Tips
WPS Excel Claim Form - Submission Instructions
Common WPS Claim Payment and Rejection Codes

Medicaid Therapy Providers
2017 Authorization and Claims Submission Changes
Z Code Package Summary List (PDF)
Z Code Package Details (MS Excel)

Claims Support Contacts

Click here for a printable summary of claims contact information.

WPS / Family Care Contact Center
General claims support questions, claim and payment status, assistance with electronic filing, and to sign up for direct deposit

1-800-223-6016
8:00 a.m. ‐ 4:30 p.m., Mon-Fri

WPS EDI Marketing
Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)

1-800-782-2680, Option 2

WPS Community Link Provider Page

Community Link Customer Service
CLI Provider Portal questions/assistance, changes to your provider billing information,  code assistance for claims submission, assistance with over/underpayments and corrected claims, claim questions that cannot be resolved with WPS/Family Care Contact Center

1-888-544-9353
customerservice@wwcares.org

Community Link Provider Portal

Our move to the WWC business system included moving from MIDAS to the Community Link Provider Portal. In order to access authorization information for service dates of January 1, 2017, and beyond you must be set up on the CLI portal. Please see the Provider Portal page for more information.